May 31, 2013 — By Dale Mugford
A big part of the focus in launching WPtouch Pro 3 was ensuring you have access to the very best support and find helpful product information quickly. We put these goals front and center when considering and planning the direction of our new website. We’ve streamlined and updated every corner of our website, refreshing content and design to provide a better experience for customers, visitors, agencies and developers.
New Support Services and Ticketing System
We love knowing our customers appreciate the effort we put into providing great customer care. Through BraveNewCode Support, our customer support team is available Monday to Friday from 9am to 5pm PST, ready to respond to requests for assistance and offering help, documentation, tutorials and other resources.
With the release of WPtouch Pro 3.0, we took the opportunity to introduce customer enhancements to make our support experience even better. The new BraveNewCode Support website uses tickets so that customers have access to direct, timely, private support.
We also have an improved customer dashboard designed to make it even easier for customers to locate information, downloads, and receive the help they’re looking for.
New Product Pages
How much faster will my site load with WPtouch Pro? What is Web-App Mode? Is my native language one of the 22 languages supported by WPtouch Pro? Find out the answers to these questions and more on our new WPtouch Pro product pages.
We believe WPtouch is the best mobile solution for WordPress websites but don’t take our word for it. Check out our new product page to read feedback submitted by WPtouch Pro customers and find out all about WPtouch Pro 3’s awesome new features.
A New Look and New Ideas
While we remain true to our goals of providing excellent products and great customer care, we’ve got a fresh new look and a ton of new ideas to share with you. Ideas aimed at making it easy for you to create and customize the very best mobile browsing experience for your site visitors and clients.
Check out the new www.bravenewcode.com and let us know what you think.