October 25, 2013 — By WPTouch Admin
Our primary DNS provider went down approximately 90 minutes ago, which essentially disabled this website as well as our support centre. We received almost instant notification via a service we use to monitor our website uptime, and quickly determined that our main DNS provider was experiencing a large issue. As such, we’ve transferred our domains to a new provider, one that will hopefully provide additional redundancy in the future.
DNS is still propagating, but services are already online again in most of North America. While the support centre was offline during this period of time, no aspect of typical WPtouch Pro usage depends on access to our servers, so customer sites would have been unaffected.
We apologize for the disruption in service, and will hopefully have everything restored shortly.